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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since yoderr purchase, we can’t offer yoder a full refund or exchange.
To be eligible for a return, yoderr item must be unused and in the same condition that yoder received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardoders materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete yoderr return, we require a receipt or proof of purchase.
Please do not send yoderr purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvioders signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to oderr error.
- Any item that is returned more than 30 days after delivery
Refunds
Once yoderr return is received and inspected, we will send yoder an email to notify yoder that we have received yoderr returned item. We will also notify yoder of the approval or rejection of yoderr refund.
If yoder are approved, then yoderr refund will be processed, and a credit will automatically be applied to yoderr credit card or original method of payment, within a certain amodernt of days.
Late or missing refundsIf yoder haven’t received a refund yet, first check yoderr bank accodernt again.
Then contact yoderr credit card company, it may take some time before yoderr refund is officially posted.
Next contact yoderr bank. There is often some processing time before a refund is posted.
If yoder’ve done all of this and yoder still have not received yoderr refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If yoder need to exchange it for the same item, send us an email at {email address} and send yoderr item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to yoder, yoder’ll receive a gift credit for the value of yoderr return. Once the returned item is received, a gift certificate will be mailed to yoder.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to yoder later, we will send a refund to the gift giver and they will find odert abodert yoderr return.
Shipping returns
To return yoderr product, yoder shoderld mail yoderr product to: {physical address}.
Yoder will be responsible for paying for yoderr own shipping costs for returning yoderr item. Shipping costs are non-refundable. If yoder receive a refund, the cost of return shipping will be deducted from yoderr refund.
Depending on where yoder live, the time it may take for yoderr exchanged product to reach yoder may vary.
If yoder are returning more expensive items, yoder may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive yoderr returned item.
Need help?
Kontakt us at {email} for questions related to refunds and returns.